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Terms & Conditions

COVID-19
Updated 29 August 2023: COVID-19 protocols, including vaccination mandates and testing, are no longer required for our sailings. There are no COVID-19 vaccination or testing requirements in place, however, it is recommended guests stay up to date with their vaccinations and booster shots before travelling. Currently, there are no restrictions or required tours for any guest who wishes to go ashore at public ports of call, regardless of vaccination status. Please note, this is subject to change.

 

Cancellation Policy

 
BOOKING CHANGES, CANCELLATIONS & REFUNDS
In the unfortunate event that you should have to cancel your holiday, we must be notified in writing. The day we receive this notice in writing will be considered the date your cancellation has been made.

Certain cancellation fees apply to your holiday if canceled after a deposit or final payment has been made. These cancellation fees will be levied by the shipping company and will be greater the closer to the travel date that you cancel. You should check very carefully with your travel agent what these fees are before you make your booking.

Booking Changes: A fee of $25 per person will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking. Please note that this does not apply to complete name changes or cabin downgrades which are considered cancellations and full cancellation fees apply as per the below table. Please note that one of the originally deposited guests must always remain in the booking.

CANCELLATIONS & CANCELLATION FEES
Notice of cancellation and complete name changes must be made in writing to your Travel Agent. One complete name change is permitted and will be charged at $250.00 as long as one of the original passengers is still traveling in the cabin. If none of the original passengers are traveling, then full cancellation fees will apply. The following scale of charges will apply when notice of cancellation is received prior to holiday departure.

CANCELLATION PENALTIES – NEW BOOKINGS
  Immediately to 20 September 2023 – $150 per person
  21 September 2023 – 20 December 2023 – $250 per person
  21 December 2023 – 30 June 2024 – loss of 50% of total holiday cost
  01 July 2024 – 01 August 2024 – loss of 75% of total holiday cost
  02 August 2024 – No Show – loss of 100% of total holiday cost

These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent.
Please note: In the event of a cancellation where you are entitled to a partial refund, please note the reimbursement can take up to 6-8 weeks to be returned from your cancellation request date.


FORCE MAJEURE
Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, not limited too.

For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party's financial inability to perform its obligations hereunder. If a Force Majeure applies, you will be bound by the suppliers’ terms & conditions.

LIMITATION OF LIABILITY
Subject to Australian Law, as Choose Your Cruise is only acting as an agent, we have no liability in respect of the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay, and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by our negligence. Any claim for damages for injury, illness, loss, or death must be brought against the relevant supplier of the travel services or products.
Choose Your Cruise is not liable for force majeure or any other event which is beyond our control, or which is not preventable by us.
Note: Cancellation Policies are subject to change at any time by the cruise line without prior notice.

 

Inclusions and Gratuities Information

WHAT’S INCLUDED IN THE HOLIDAY PRICE
(per person – twin share)

  • Cruise aboard the Carnival Luminosa

  • All meals, entertainment, and gratuities on board (excluding drinks and specialty restaurants)

  • All Flashback Headline Shows 

  • Port charges and government taxes

Costs are per adult in $AUD and are based on a twin-sharing basis. Single travelers must pay 150% of the full twin share price. Costs are subject to change with or without notice.
 

WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE

  • Airfare, passport and fees, and insurance of all kinds

  • Laundry, phone calls, beverages, items of a personal nature, optional excursions, etc.

The price does not cover costs and expenses, including the return to your home if you leave the cruise of your own volition, due to illness, or as a consequence of official action by the government.

GOVERNING LAW

These booking conditions are governed by the law in force in South Australia, Australia.
These booking conditions apply to the person making the booking and all other persons on whose behalf the booking is made.
The person making the booking must be at least 18 years of age and must be authorized to make the booking on behalf of all the members of the traveling party. The person making the booking must also provide a copy of these booking conditions to the other members of the party.

DRINKS PACKAGES

Beverage packages will be available on this cruise; however, they will not be available to book until closer to the sailing date, approximately 2 months prior which is when all our passengers will be provided with online check-in details where you can log in and pre-purchase add-ons like drink packages, specialty dining and shore excursions.
Please note: Any guest wishing to purchase an alcoholic beverage package must do so for all guests of legal drinking age in the same stateroom, for sailings on or after 31st December 2017. We, nor Carnival Cruise Line, can not make any exemptions to this rule, even if a medical certificate is presented.


 

ARTIST LINE-UP

The artist line-up is correct at the time of printing and is subject to change. In the unlikely event that any band/performer cancels or cannot fulfill their performance obligations for any reason, there will be no refunds. The ticket is for the overall cruise experience, not the individual acts.

 

SHIP
The advertised event host ship, Carnival Cruise Lines "Luminosa" is correct at the time of announcement and can be subject to change. In the unlikely event that the advertised host ship is changed to an alternate vessel, all agents and booked passengers will be notified.

CONTRACT

After we have received your deposit or full payment (if applicable) and we have issued a confirmation invoice, a contract will exist between you and each of the suppliers, effective from the date printed on your invoice. The terms & conditions of each supplier you have booked with will apply to your booking. Once the contract(s) is made, the supplier is responsible for providing you with the travel arrangements that you have booked.

DIETARY REQUIREMENTS

Any special meal requirements will be made on a request basis only. We cannot guarantee special meal requests, nor will we assume any responsibility or liability if a passenger’s special meal requests are not fulfilled. Requests for main dining times in the main dining room are on a request basis only. Please do so through your associated travel agent.


TRAVEL INSURANCE

Guests who do not hold international travel insurance that covers medical costs, repatriation and other expenses may be refused entry into New Caledonia. It is strongly recommended that all guests take out Travel Insurance for this holiday to avoid being denied entry into New Caledonia and Loyalty Islands ports. Please speak to your Travel Agent at the time of booking about Travel Insurance options (including available cover options for COVID-19).
Nothing in these terms and conditions shall be read as excluding, restricting, or modifying rights under the Trade Practices Act and other legislation given to consumers about the supply of goods and services.

You can obtain a travel insurance quote here: https://secure.covermore.com.au/agent/home.aspx?AlphaCode=AAS0396.

Flashback is a brand name of Cruising Country Pty. Ltd. and is operated for Cruising Country Pty. Ltd. 
Flashback is the intellectual property of Cruising Country Pty. Ltd ABN32 159 918 323.

 

SMOKING POLICY

For the comfort and enjoyment of their guests, the ships are designated as non-smoking; however, they recognize that some of the guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, they designated certain areas of the ship as smoking areas.
Cigarette, cigar, e-cigarette, and pipe smoking is permitted in designated outdoor areas. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. Outdoor areas near restricted areas, food venues, and kids' play areas and pools will not allow smoking.
Smoking is not permitted in the Casino for any ships departing from Australia.

Onboard all interior public spaces are smoke-free*. Smoking is not permitted in any dining venue, theatre, bar, lounge, hallway, elevator, and jogging track.
Smoking is not permitted inside any stateroom and any stateroom balcony. This applies to all stateroom categories onboard. If a guest violates this stateroom policy, a cleaning fee of $500 will be applied to their Sail & Sign® account and may be subject to further action under the "Consequences Section" of the Guest Conduct Policy.

Cigarettes, cigars, and pipe tobacco must be properly disposed of and never thrown overboard. Cigar and pipe tobacco is limited to designated outdoor areas and Cigar Bars**. You must be at least 21 years of age to purchase, possess, or use tobacco on sailings beginning in U.S. ports. For sailings beginning in all other ports, the minimum age is 18 years old.
Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.

 

PREGNANCY POLICY

Carnival Cruise Line cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruise tour. A physician's "Fit to Travel" note is required before sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise and confirming that you are in good health and not experiencing a high-risk pregnancy.
 

MINOR ACCOMPANY

The minimum age to sail unaccompanied on Carnival Cruise Line sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18).
The Company retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.
Certain other restrictions and conditions will apply; such as compliance with the age twenty-one alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.


 
INFANT POLICY

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruise Tour. For this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise
 
Please be aware that guests traveling with a young infant who does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.
 
Carnival Cruise Line reserves the right to ask for proof of age. Carnival Cruise Line’s age policy for gambling and consumption of alcoholic beverages is as follows: Guests must be 18 years of age or older to be served alcohol on board. Proper I.D. with birth date is required. Guests must be 18 years of age or older to play the tables and the slot machines. Guests under 18 years of age are not permitted in the casino.

Carnival Cruise Line is kid-friendly and offers a variety of activities for children every day. Day programs are divided by age groups. Children with a parent or guardian are welcome in most (not all) specialty restaurants throughout serving hours.
 

Babysitting Services: Babysitting is offered in groups at children's play areas. An hourly rate is applied for this service.
Please note: Due to public health regulations, in diapers, swim diapers, pull-ups, or those who are not completely toilet trained are not allowed in the pools, whirlpools or H2O zone. Cribs for babies are not provided.

 

ADDITIONAL INFORMATION

Details, ship facts, policies, images, and descriptions are gathered for information only and are subject to change without notice. Images and descriptions displayed are subject to change at any time without notice. Actual details, design, and configuration may vary.

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